Refund policy
Effective date: October 11, 2026
Use this checklist to see how returns and refunds work for Hardy Place Entryware orders delivered within the United States.
Returns we accept
- Manufacturing defect: the item has a flaw in its materials or workmanship.
- Shipping damage: the item arrived damaged because of transit.
- Wrong item: the product delivered differs from the one you ordered.
Returns we cannot accept
- A non-defective item can be returned only if we sent you the wrong item.
- Change of mind, unmet size expectations and personal preference do not qualify for a return.
- Not sure about a product before buying? Contact us first and we will be glad to help.
Deadlines
- Return request: contact us within 30 days of delivery confirmation.
- Damage report: tell us within 72 hours of delivery.
Photos for a damage report
- The visible damage on the product.
- The outer shipping box and its condition.
- The shipping label, readable.
- The inner packaging materials.
Steps to request a return
- Email support@flinoz.com with your order number and the reason for your request.
- For a damaged item, attach the photos listed above.
- We review the request and confirm eligibility within 1-2 business days.
- If the request is approved, we send you return shipping instructions.
- Send the item back following those instructions.
- After we receive and inspect the returned product, your refund is handled as set out below.
Who pays return shipping
- For approved returns of defective, damaged or wrong items, we cover the return shipping cost.
- You are not charged for sending back a qualifying item.
Refund method
- Refunds go to the original payment method used at checkout.
- Exchanges and store credit are not offered.
Refund timing
- Inspection and refund initiation: typically within 1-2 business days after your returned item reaches us.
- Expected arrival: within 20 calendar days of our receipt of the returned item.
- When the refund appears in your account depends on your bank or payment provider.
Cancelling an order
- Email support@flinoz.com as soon as possible.
- Orders already processed or shipped may not be eligible for cancellation.
Questions about returns or refunds
- Email: support@flinoz.com
- Phone: (662) 327-8017
- Hours: Monday-Friday, 9:00 AM - 6:00 PM CT