FAQ
Who operates this website?
Hardy Place Entryware is operated by Toal Co INC.
How do orders ship?
Orders ship via United States Postal Service (USPS). Your shipping confirmation includes a USPS tracking number.
Where do orders ship from?
Orders ship from 75 HARDY PL, COLUMBUS, MS 39702. Inventory is held at 75 HARDY PL, COLUMBUS, MS 39702. We do not use a third-party fulfillment partner.
How do I check whether a shoe rack fits my entryway?
Measure the wall space or floor area you have in mind, then compare it with the width, depth and height listed on the product page. If a measurement you need is not listed, email support@flinoz.com with the product name before ordering.
What size boot tray should I choose?
Compare the tray's listed length and width with the footwear you plan to set on it and with the floor space by your door. The materials are listed on the same product page. For questions about a specific tray, contact our support team before ordering.
How do I pick an umbrella stand for the umbrellas I own?
Compare the stand's listed height and opening dimensions with your umbrellas. Where a listing states a capacity, use it as a reference; if it does not, write to support@flinoz.com with the product name and we will share the details we have.
Does a shoe rack arrive assembled?
Read the product details and the included-items list for that rack. Assembly parts and tools come with the order only when the listing names them. Free shipping does not include assembly or installation services.
What comes in the box?
The included-items list on the product page names the pieces and quantity supplied for that listing. Shoes, boots, umbrellas, mats and other styling items in the photos are supplied only when that list names them.
How do I clean a rack, tray or umbrella stand?
Check the material and any care directions on the product page, since cleaning methods differ between materials and finishes. If the care guidance you need is missing, ask support@flinoz.com before trying a cleaning method.
Where do orders ship from, and how long does delivery take?
Orders ship by USPS from Columbus, Mississippi. Standard shipping is free to the 50 U.S. states, including Alaska and Hawaii, and Washington, DC. Orders placed before 2:00 PM Central Time on a business day start processing that day; later orders start the next business day, and weekends and major U.S. holidays are not counted. Processing takes 0-1 business days, then transit takes an estimated 2-4 business days. Read our Shipping Policy for the full schedule.
What if my order arrives damaged, defective or wrong?
Email support@flinoz.com with your order number and a description of the problem within 30 days of confirmed delivery. Report transit damage within 72 hours of delivery, with photos of the item, the outer box, the shipping label and the inner packaging. For approved returns of defective, damaged or wrong items, we pay the return shipping. Our Refund Policy explains the full process and refund timing.